Refund & Returns Policy

Refunds and Returns Policy for JessCandy.com

Introduction

Welcome to JessCandy.com, owned and operated by WinCreed LLC. Your satisfaction is paramount to us. This Refunds and Returns Policy is designed to ensure a transparent and fair process for returning products and receiving refunds. Please review the following terms carefully.

Eligibility for Returns

  1. Condition: Products must be in their original, unused condition, including all packaging, tags, and accessories.
  2. Timeframe: Returns must be initiated within 30 days from the date of delivery.
  3. Exclusions: Customized or personalized items, final sale items, and perishable goods are not eligible for return unless defective or damaged.

Process for Initiating a Return

  1. Contact Customer Support: To initiate a return, please contact us at wincreedllc@proton.me with your order number, details of the product you wish to return, and the reason for the return.
  2. Return Authorization: We will review your request and, if eligible, provide a Return Authorization Number (RAN) and instructions on how to proceed.

Shipping and Costs

  1. Customer Responsibility: Customers are responsible for shipping costs to return the item unless the product is defective or not as described.
  2. Shipping Instructions: Please ship the product using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.

Refunds

  1. Inspection and Processing: Upon receipt of the returned item, we will inspect it to confirm its condition and eligibility for a refund. If approved, we will process the refund to your original method of payment within 7-14 business days.
  2. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product was defective or not as described.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please email us at wincreedllc@proton.me.

Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food or flowers), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at wincreedllc@proton.me with your order number, a description of the issue, and photographic evidence. We will prioritize resolving the issue through a replacement or refund.

Customer Support Contact Information

For any inquiries related to returns and refunds, please reach out to our dedicated customer support:

  • Email: wincreedllc@proton.me
  • Physical Address: WinCreed LLC, 1205 Johnson Ferry Rd., Marietta, GA 30062, Suite 136-120

Policy Amendments

This policy is subject to change at our discretion. We will notify customers of significant changes by updating the policy on our website and/or through email notification.

By purchasing from JessCandy.com, you acknowledge and agree to this Refunds and Returns Policy. We are committed to making your shopping experience enjoyable and hassle-free. Thank you for choosing JessCandy.com for your needs.